Welcome to the NeurOptimal Community
I am glad you are on the NeurOptimal® journey and I look forward to keeping in touch with you. Remember I am only a phone call or email away. Please don’t hesitate to contact me with any questions.
To register your new system for warranty Purposes
Operating your System
Check out this online Video https://neuroptimal.com/how-to-videos/
There is a menu top left that will help you navigate to areas you wish to focus on.
For Hook up and general running, check out by hook-up page here
Technical issues do come up from time to time and is the nature of the world we live in.
Firstly remain calm, and check out solutions in the Facebook groups (Tip: Search functionin facebook is a great place to start) and if you have no success log onto Zenconnect for one of the technicians to fix. Also a great place to look also is here
Make sure you connect to Wi-Fi and and launch NO3 at least once every 7 days while connected to the Internet for Licensing and NO3 program updates and also Windows updates (especially Tuesday nights).
Tech Support hours are currently from 7 AM to 7 PM Eastern Standard American time and can be accessed via PASS by clicking on Technical Support and then Zenconnect.
Tablet feeling “warm” is totally normal – it does not mean it’s overheating.
Line noise doesn’t affect training. There is an excellent video by Val on line noise in PASS under videos.
Logging onto PASS requires your username (email address and password which was provided to you by Zengar). In PASS you can access a range of forums, webinars, tech support and an extensive range of resources. Click here to log on https://neuroptimal.com/login/
Don’t forget all the benefits of PASS Membership which can be found here https://neuroptimal.com/pass-membership/
At the present you have Pass Preview for 6 months. Comparison of the different options can be found here https://neuroptimal.com/pass-membership-comparison/
I strongly encourage you to access the two Facebook pages which provide excellent support and is a great way of getting to know others in the NeurOptimal® Community. The links to these groups can be found here:
Here is the link for the Facebook Pass Support Group https://www.facebook.com/groups/146158669433003/
Here is a link also for the NeurOptimal Community Group